Meet Shankar

Shankar is a carpenter at a factory in Delhi where Twinings India sources some display materials. We carried out Health and Safety training at this factory to improve the situation for all workers there.




Ensuring safe working conditions in India

Our Code of Conduct sets out clear working conditions for our own sites and suppliers to follow, and this is monitored through ethical audits. When we find a breach of compliance against our Code we always support sites to improve through individual advice or training on industry-wide issues.

When we first audited the factory where Shankar works we found a range of Health and Safety issues, such as lack of personal protective equipment, missing machinery guards, lack of fire extinguisher and fire safety procedure. These issues can have a severe impact on people’s lives, from accident and injury to death, but most of the time they are relatively easy to fix with the right knowledge and management systems in place.

We have worked in partnership with the factory management since to address these issues and improve conditions. Our Social Impact Manager visited the site to provide advice on the improvements required and factory staff also attended training on Health and Safety that we organised for all our Indian suppliers.

Meet Shankar
Meet Shankar

Shankar explains how the new Health and Safety procedures in place, such as Personal Protective Equipment (PPE) and using guards on machines has helped, “Now, I feel much safer and secure as all safety equipment was made available; like hand gloves, masks and shoes.”

Overall, through training, we have so far reached 53 first tier factories in 5 countries (UK, China, Poland, India and Thailand), which represents 12,600 workers. We have also launched a Global Health and Safety Toolkit in several languages to help factory managers conduct regular risks assessment and to communicate requirements and best practices across our supply chain.